| Title | Chapter 10: Role of service providers in shaping and advancing digital services in southern Africa |
|---|---|
| Subtitle | A case study |
| DOI | https://doi.org/10.4102/aosis.2025.BK494.10 |
| Landing page | https://books.aosis.co.za/index.php/ob/catalog/book/494 |
| License | https://creativecommons.org/licenses/by-nc-nd/4.0/ |
| Copyright | Nobert R Jere, Gardner Mwansa, Memory Ranga, Attlee M Gamundani & Pardon B Maoneke (eds.) Licensee: AOSIS (Pty) Ltd. The moral right of the editors and authors has been asserted. |
| Publisher | AOSIS |
| Published on | 2025-04-11 |
| Long abstract | This chapter explores the critical role of service providers in advancing digital services in southern Africa, focusing on their impact on digital access, inclusion and socio-economic development. It highlights the role of government telecommunication companies as policymakers and key providers of fixed lines, essential for digital service delivery. The chapter employs Penrose’s resource-based theory to understand the management of resources, diversification and innovation in the digital services sector. It posits that digital service providers (DSPs) can reduce digital inequality and foster inclusive access to digital technologies in underserved communities by applying resource-based value concepts. Data from four case studies of state-owned telecommunication companies in southern Africa demonstrate significant progress, particularly in urban areas. However, the data also reveal political interference in resource allocation, price fixing and fraudulent activities, as digital spaces attract high-paying tenders. Despite evidence that digital innovation enhances a nation’s socio-economic status, digital inequality persists because of providers’ reluctance to invest heavily in rural areas with lower profit margins. The chapter concludes with best practices for DSPs to reduce digital inequality and recommends future studies on independent DSPs. It also suggests crafting digital frameworks that ensure the sustainability of communities and nations. |
| Print length | 29 pages |
| Language | English (Original) |
| THEMA |
|
| Keywords |
|
| Funding |
Godwin P Dzvapatsva holds a PhD from the University of Cape Town (South Africa) and is a fellow of the Higher Education Academy (UK). Dzvapatsva is a lecturer and researcher at the University of Suffolk in the United Kingdom. Prior to joining the University of Suffolk, he taught in the Department of Information and Communication Technology at Walter Sisulu University. While working at one of the rural campuses of Walter Sisulu University in the Eastern Cape province, he recognised the need for research focused on digital services and inequality in service provision, particularly in education.
Dzvapatsva’s key research areas include sustainability, informatics and physical computing. He has worked extensively in the technical vocational sector and ICT coding boot camps and has authored three textbooks that are currently in use within the TVET sector in South Africa. Over the years, he has gained substantial experience in curriculum development and creating equitable learning environments. Additionally, he has undertaken several BPO projects in the Western Cape province.
Courage Matobobo holds a PhD from the University of South Africa. Matobobo is a lecturer in the Department of Business and Application Development at Walter Sisulu University, where he teaches information and communication technology (ICT) modules. He has over 13 years of experience in lecturing, having taught at various institutions before joiningWalter Sisulu University. He has presented his research at local and international conferences and supervises postgraduate students in the field of ICT. Matobobo’s research has been published in book chapters and accredited journals, and his interests span social media, ICT4D, data mining, system dynamics and information systems. He is a member of the Institute of Information Technology Professionals South Africa (IITPSA) and the UK Academy for Information Systems (UKAIS).
Prince DN Ncube is a dedicated PhD candidate at the University of Fort Hare, South Africa, at the time of this book’s writing. Ncube’s research focuses on optimising the operations and maintenance of solar photovoltaic systems, a crucial area in the context of the United Nations’ sustainability goals. His work aims to enhance the efficiency and sustainability of renewable energy technologies, addressing global energy challenges. In addition to his research, Ncube serves as a lecturer in the Department of Networking and Information Technology Support at Walter Sisulu University, where he actively shapes the next generation of technology professionals. He is a firm believer in constructivist learning theory, and his teaching approach equips students with adaptable, innovative skills, preparing them for the ever-evolving technological landscape. His commitment to developing graduates who are ready to tackle today’s challenges and lead in a rapidly advancing world is unwavering.
Before joining Walter Sisulu University, Ncube was a time-on-task lecturer in the Department of Computer Science at the University of Fort Hare. His extensive teaching experience across both institutions has enabled him to champion a forward-thinking, practical approach to education, emphasising innovation and real-world application. His academic work is deeply interconnected with his research, as his teaching fuels his inquiry into cutting-edge technologies and their practical impact. Ncube’s research interests span multiple critical fields, including renewable energy, machine learning, cybersecurity ICT4D and the transformative potential of the metaverse. His interdisciplinary approach reflects his commitment to leveraging technology for sustainable development and societal advancement, particularly within the African context. Outside of academia, Ncube is an internationally qualified volleyball coach. His involvement in sports provides a dynamic balance to his academic career, fostering teamwork, strategy and leadership both on and off the court. His diverse roles as a scholar, educator and coach underscore his dedication to fostering innovation, personal growth and community development, positively impacting both academia and beyond.
David T Risinamhodzi is a PhD candidate at the University of Johannesburg, South Africa. Risinamhodzi currently serves as a lecturer in the Department of Networking and Support at Walter Sisulu University, South Africa, where he teaches a range of ICT modules. With over nine years of academic experience, Risinamhodzi has developed a strong background in teaching and research. Before joining Walter Sisulu University, he lectured at North-West University, where he earned his Master’s of Science (MSc) in Computer Science. Risinamodzi has shared his research expertise through various academic platforms, including conference proceedings, journal articles and book chapters. In addition to being an active researcher, he also serves as a reviewer for several academic journals and conferences, contributing to the quality and development of scholarly work in his field. His research interests focus on information and communication technology for development (ICT4D), cybersecurity, digital equality and inclusion, and machine learning, where he explores how technological advancements can foster equitable access and security in the digital age. Beyond academia, Risinamodzi is deeply committed to community development, focusing on initiatives that promote sustainability and digital inclusion, particularly in the context of the Fourth Industrial Revolution (4IR). His experience in ICT skills transfer and community visioning has enabled him to engage with local communities, ensuring that technological advancements benefit even the most underserved populations.